Making a travel insurance claim
Make a claim online
You can make a claim online in a few steps. To get started, you’ll need your policy number, details about your trip, who's claiming and what happened.
Start claim onlineMaking a medical claim
If you need to make a claim for medical and other expenses for inpatient medical treatment, please call our assistance service before visiting any clinic or hospital, if possible. They will be able to tell you the most appropriate medical facility to treat you.
Lines are open 24 hours a day, 365 days a year. Please quote reference IGCS 1482 when you call.
Call from the UK
Call from anywhere in the world
For any routine or simple outpatient treatment (as long as it is less than £500), please pay yourself and claim back the relevant expenses when you return to the UK.